Refund and Return Policy

Effective Date: July 31, 2025

At Healthy Roots, your satisfaction and well-being are our top priorities. We aim to provide high-quality, trustworthy health products. If something isn’t right, we’re here to help.

In-Store Purchases

Returns & Exchanges

You may return or exchange unopened, unused products within 14 days of purchase with the original receipt.
Products must be in their original packaging and in resellable condition.
Returns without a receipt may be eligible for store credit at the discretion of management.

Non-Returnable Items

Due to health and safety regulations, the following items are non-returnable:

Opened supplements or consumables
Perishable groceries
Personal care or hygiene items (e.g., skincare, hair care)
Sale or clearance items

Online Orders

Return Window

Online orders are eligible for return within 14 days of delivery.
Items must be unopened, unused, and in original condition.

How to Return

Email us at healtypantry@icloud.com with your order number and reason for return.
We will provide return instructions and a shipping address.
Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refunds

Refunds will be issued to the original payment method once the item is received and inspected.
Please allow 3–5 business days after return delivery for processing.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery:
📧 healtypantry@icloud.com
📞 (231) 893–3438

Please include:

Your order number
Photos of the damaged or incorrect item(s)

We’ll gladly send a replacement or issue a refund as appropriate.

Special Orders & Consultations

Custom or special orders (e.g., non-stock items or by-request supplements) are final sale.
Supplement consultations are non-refundable but may be rescheduled with 24-hour notice.

Questions?

We’re here to help you find the right natural products for your needs. If you have questions about this policy or need help with a return, please contact us:

📍 117 W Colby St.
Whitehall, MI 49461
📞 (231) 893–3438
✉️ healtypantry@icloud.com